Cancelling or Changing a Booking
Over the past several months HamoRent has made some changes to our terms and conditions to account for this evolving situation with Covid 19.
All new bookings made after 1st Jan 2021
If, you are not permitted to travel due to COVID 19 lockdowns or border restrictions, we will hold your funds and put them towards a booking of the same or higher value, to be taken within the following 12 months.
If you have to cancel, please email us at book [@] hamorent.com.au. You can rebook for different dates immediately or we will hold that credit for you until you are ready to book. We get that it’s hard to predict the future at the best of times, let alone during a lockdown! When you are ready to rebook, just look for suitable dates on our website and then email us.
If you are experiencing financial hardship as a direct result of COVID-19 (eg you or a family member have been stood down, been retrenched or had your hours cut significantly), we understand you may need a refund rather than a credit at this difficult time. Please send us some documents to support that, and we will provide you with a refund minus a $200 administration fee.
Bookings made prior to 1st January 2021
We were optimistic in 2020 with the hope this virus was going away quicker than it has. If you had made a holiday booking in 2020 to stay in 2021, we will stand by our policy of the time to refund you in full, put your booking on hold or move your dates to a future time.
For guests who took out travel insurance to protect their holiday, thank you! We appreciate that you attempted to cover the risk of your trip. We will do whatever we can to assist you with your claim. If that claim is rejected, we’ve got your back! If you prefer a refund send us through the claim refusal notice and we will take care of the refund for you.
For Our Arriving Guests
Hamilton Island Stay Well Program has been implemented across the island to ensure a safe environment for guests, staff and island community.
If you reside in or visited a hotspot during the 14 days leading up to your holiday you mustn’t travel to Hamilton Island. If have been told to self-isolate or recently tested positive please do not come to Hamilton Island as your access will be denied.
Once on Island, any symptoms of illness such as runny nose, sore throat, cough, fever or difficulty breathing (or you develop those symptoms within 48 hours of leaving), please isolate and contact HamoRent and our medical centre on Hamilton Island.
Should you test positive to Covid 19 while on island you will have to quarantine on or off island at your own expense.
We appreciate your help with this. Of course, we are practicing universal precautions with all cleans. But this information will enable us to be extra cautious, thus protecting our team and future guests.
Updated Cleaning Standards
We’re maintaining our existing high standards of cleanliness and have provided additional instructions and information to our cleaning teams about specific disinfection techniques for COVID-19. All spaces will be cleaned with a focus on disinfecting high-touch surfaces such as remote controls, light switches, and door handles. Linen is laundered following WHO safety guidelines.
- Medical staff and first respondents have all completed Covid Infection Control training
- Hamilton Island has hand sanitising stations across the island
- Please wash your hands regularly and thoroughly throughout your stay
- Masks and gloves are available on request
- Increased cleaning and sanitation is carried out across the island
- Cashless payments are required island wide
- Maximum capacity applies to all outlets and eating establishments.
- Please practise social distancing with non-family members maintaining a 1.5 metre distance between you and other islanders.