For the latest covid 19 restrictions please go to the Queensland Government website for the most up to date information.
Cancelling or Changing a Booking
Looking ahead in 2022 and with the latest information on case numbers and the spread of Covid 19 throughout Australia we are having to amend our terms and conditions.
Any guests needing to cancel due to a member of your group contracting Covid 19 will need to provide proof of positive test via email. A refund will be then processed within 7 days minus $200 administration fee.
We ask you to please support our business and island by not cancelling and instead change dates to a booking of the same or higher value, to be taken within the following 12 months.
If you have to cancel, please email us at book [@] hamorent.com.au and if changing dates please check out website for availabilty and email us your request.
For guests who took out travel insurance to protect their holiday, thank you! We appreciate that you attempted to cover the risk of your trip. We will do whatever we can to assist you with your claim. If that claim is rejected, we’ve got your back! If you prefer a refund send us through the claim refusal notice and we will take care of the refund for you.
For Our Arriving Guests
Hamilton Island Stay Well Program has been implemented across the island to ensure a safe environment for guests, staff and island community.
Once on Island, any symptoms of illness such as runny nose, sore throat, cough, fever or difficulty breathing (or you develop those symptoms within 48 hours of leaving), please isolate and contact HamoRent and our medical centre on Hamilton Island.
Should you test positive to Covid 19 while on island you will have to quarantine on or off island at your own expense.
We appreciate your help with this. Of course, we are practicing universal precautions with all cleans. But this information will enable us to be extra cautious, thus protecting our team and future guests.
Updated Cleaning Standards
We’re maintaining our existing high standards of cleanliness and have provided additional instructions and information to our cleaning teams about specific disinfection techniques for COVID-19. All spaces will be cleaned with a focus on disinfecting high-touch surfaces such as remote controls, light switches, and door handles. Linen is laundered following WHO safety guidelines.
- Medical staff and first respondents have all completed Covid Infection Control training
- Hamilton Island has hand sanitising stations across the island
- Please wash your hands regularly and thoroughly throughout your stay
- Masks and gloves are available on request
- Increased cleaning and sanitation is carried out across the island
- Cashless payments are required island wide
- Maximum capacity applies to all outlets and eating establishments.
- Please practise social distancing with non-family members maintaining a 1.5 metre distance between you and other islanders.